Building management softwarefor strata and apartments.AI agents built in.

Concierge, maintenance, and compliance on autopilot with AI agents. Your team gets more done across every channel, from one inbox.

No credit card · No commitment · Cancel anytime

Building Management
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app.conciergeco.com.au/inbox
ConciergeCo
Inbox12
People
Parcels3
Pets
Bookings1
Access
Reports
Settings
Inbox
Channels
All messages12
App5
Email4
Phone3
Status
Needs action4
AI handling6
Resolved today
Agents
Maintenance2
Concierge
Compliance
Access
All · 12 open
EW
Emma Wilson3m ago
I'd like to book the function room for Saturday
Booking
SK
Sarah Kim18m ago
Water leak under kitchen sink, getting worse
Urgent
MJ
Marcus J45m ago
Parcel notification confirmed, thanks!
Auto-resolved
LC
L. Chen1h ago
Gym booking request for Saturday 8am
Pending approval
AT
A. Thompson2h ago
Checked in · Work order #4819 · Level 3
Work Order
JD
Jim Dietrich3h ago
Visitor parking policy for weekends?
AI handling
RP
R. Patel4h ago
Noise complaint - construction after 8pm
Compliance
DN
D. Nguyen5h ago
Elevator maintenance tomorrow?
Maintenance
SR
Sophie R6h ago
Pet registration form submitted
Auto-resolved
TW
T. WilliamsYesterday
Car park access card not working
Urgent
EW
Emma Wilson
Unit 205
Add a note or reply...
Function room booking request for Saturday 6-8pm. $250 bond required per evening booking policy.

The function room is available Saturday 6-8pm. A $250 refundable bond applies for evening bookings. 1

Booking link sent for slot confirmation and secure bond payment. Access instructions will be sent on Friday. 2

3 relevant sources found
Function room booking policy
Bond refund guidelines
Amenity booking confirmation
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AI Agents

Specialised agents built for buildings

Purpose-built agents for concierge, maintenance, compliance, and access - each one knows your building and handles the full workflow end to end.

Command Layer

One inbox. Every channel. Zero gaps.

SMS, email, app, and phone - all inbound communication surfaces in one operational command layer, automatically triaged and routed.

Human Control

AI acts. You approve. Always.

Every agent suggestion waits for your sign-off before it moves. Guardrails built in, escalation paths clear, full audit trail on every action.

The Complete Operations Suite

Your workflows. AI copilots handle the rest.

Every operation is customisable to your building. Copilots execute end to end, from request to resolution, with your team in control of the rules.

Approve. Override. Audit.

Workflows run under your rules. Sensitive actions require approval, overrides are instant, and every step is logged and traceable.

Maintenance Agent
Proposed Action

Create emergency plumbing work order - assign to Rapid Plumbing Co. Estimated cost: $280.

Building Manager
Audit Log

Action proposed at 9:43am · Approved by J. Martinez at 9:45am · Work order #4821 created

Approvals
Every agent suggestion requires human sign-off before execution. Nothing moves without your say.
Override Controls
Any agent action can be corrected, reversed, or reassigned. You are always in control.
Audit Trail
Every action logged, timestamped, and traceable. Full transparency for compliance and reporting.
Policy Guardrails
Agents operate within building-specific rules and policies. They know their boundaries.

Outcomes You'll See

Less front-desk workload, every day

Agents auto-capture, classify, route, and track every request from any channel.

Staff can override routing and priorities anytime.

Built for managed and self-managed teams

Consistent triage across all shifts with automatic context handovers.

Managers set escalation and approval rules per shift.

Faster responses, fewer missed tasks

Real-time building memory gives every staff member instant context on residents, vendors, and history.

Sensitive actions require manager approval.

Higher resident satisfaction scores

Residents get instant confirmations, proactive updates, and self-service through your branded app.

Managers define communication policies and templates.

You ask, we answer

Common questions

ConciergeCo is built for residential, commercial, and mixed-use buildings. It works for concierge-staffed buildings and self-managed communities, from boutique apartment blocks to large multi-building portfolios and commercial complexes. As an AI-first, agent-first platform, it adapts to your operating model.
AI agents are specialised modules that handle maintenance, visitors, parcels, compliance, resident communications, and front desk workflows. They understand context, follow your building policies, and can automate routine actions under your approval rules.
Our AI is configured on your building knowledge, requirements, and portfolio policies, so responses are specific to your operations.
If confidence is low, the assistant asks clarifying questions or escalates to your team instead of guessing.

Also asked

No. You set approval rules and permissions. Staff can review, override, edit, or reassign actions, and every step is logged in the audit trail.
Most buildings can go live as fast as 1 day. We handle setup, data import, and launch with minimal disruption.
No. There are no lock-in contracts. You can cancel anytime.
Available Across Australia and New Zealand
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